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HOURS OF OPERATION
Tuesdays/Thursdays 10AM - 7PM
Cancellation policy: 24 hours notice is required to avoid charging a cancellation fee equivalent to the full fee of the service booked. By providing 24 hours notice, it provides us sufficient time to contact other clients who are also looking for an appointment. You may reschedule or cancel your appointment more than 24 hours before your appointment on your own by clicking on the link at the bottom of your original appointment confirmation email or in the reminder email. If you are no longer able to make the appointment less than 24 hours, please email us at email@example.com to notify. Thank you.
APPOINTMENT REMINDERS & COVID SCREENING
Appointment reminders will be sent to you 1 week prior to your scheduled appointment, then again, 3 days prior. Included within the three days prior reminder, you will be asked to complete a Covid Self Screening per Regulatory Body and Public Health requirements (see government link below) and also asked to confirm your appointment. If after the screening has been completed, and your reply or replies to the questions have changed, please provide me with an update 24 hours prior to your appointment. Please contact us at firstname.lastname@example.org. Thank you.
OFFICE CLEANING PROTOCOLS
Here are what we're doing to make your visits safe:
1. Everyone who enters the office is required to wash their hands with soap for 20 seconds and water immediately or sanitize with a hand sanitizer with 75% alcohol.
2. Patients can choose to wear a mask. Therapists may wear a mask to provide another layer of barrier.
3. Office surfaces are constantly being wiped down thoroughly AFTER each patient using a HOSPITAL grade disinfectant (one that has a Drug Identification Number DIN) recommended by Public Health Unit. This includes the treatment table, counters, door knobs, light switches, arms of chairs, etc.